Active visit
A visit that is currently in progress. The member is on-site.
Member Club Glossary
All the terms and acronyms you need to know while running a private club, bathhouse, or members-only venue on Clerb.
A
Add-on
An extra a member can buy alongside the visit — towel, robe, drink package.
Audit log
The append-only record of important actions — who did what, when. Used for accountability and debugging.
B
Ban
A permanent block on a member, with a reason recorded.
Bracelet
The wearable token a member receives at check-in. Identifies them on-site and unlocks doors they have access to.
C
Capacity
The maximum number of members the club allows on-site at once.
Check-in
The flow that turns an arriving member into an active visit — identify, screen, build, and start.
Check-out
The flow that closes a visit — settle the tab, release the room, and release any bracelets.
Cleaner
Staff responsible for cleaning rooms, lockers, and shared areas between visits.
Cleaning queue
The list of spaces that have been vacated and need to be turned over before they can be reassigned.
Cleaning task
A task generated when a room is vacated, routed to cleaners.
Club
A single venue running on Clerb. Each club has its own members, staff, spaces, and settings.
Comp
A charge zeroed out by staff — used for promos, service recovery, or staff use.
D
Device session
A signed-in browser on a specific physical station — front desk, bar, cleaner phone — bound to that location.
Door
A controlled entry tied to a space. Access is granted based on the visit and the member's permissions.
Duration
How long a visit or rental lasts — 2 hours, 4 hours, day pass, etc. Drives pricing and overtime.
E
Escalation
Bumping a task up the chain when it has not been claimed or completed in time.
F
Feature flag
A switch that turns a Clerb feature on or off for a specific club.
Floor map
The visual layout of the club's spaces. Hosts use it to pick rooms and to see the state of the building at a glance.
Folio
A running tab attached to a visit. Charges accumulate during the visit and are settled at check-out.
H
Host
The staff person at the front desk who runs check-in, builds visits, and handles members in person.
Host PWA
The browser app the front-desk team runs on tablets. Built to work even on a flaky connection.
L
Locker
A space used to store belongings. Treated separately from rooms because it does not consume a visit slot the same way.
M
Maintenance
Staff responsible for fixing equipment, plumbing, and anything that takes a room out of service.
Maintenance task
A task that takes a space out of service until resolved.
Manager
A staff lead with broader access — schedules, settings, and reports.
Manager app
The desktop view used by managers and owners — settings, members, reports.
Member
A person enrolled at the club. Members hold one or more memberships and arrive for visits.
Membership
A member's active plan at the club — annual, monthly, day pass — with its own pricing and entitlements.
N
NFC tag
The chip inside a bracelet. It carries the unique ID the readers use to look up the visit.
O
Outstanding balance
Money a member owes the club from a previous visit. Must be settled before a new visit starts.
Overtime
A visit that has run past its booked duration. Surfaced loud on the host screen so it can be addressed.
Owner
The senior account at a club, with full access including billing and platform settings.
P
PayJunction
The card processor Clerb uses for in-person card payments.
Payment method
A saved card or bank account on file for a member or club.
Points
The reward attached to completing a task. Drives the team leaderboard.
Policy engine
The set of checks that run before a visit can start — bans, suspensions, age, balance, waivers, capacity.
Pricing engine
The set of rules Clerb uses to compute the price of a visit — tier, duration, add-ons, time of day.
R
Reader
A device that scans bracelets — at doors, at the bar, at the front desk.
Realtime
The live channel that pushes updates between staff devices so everyone sees the same state at once.
Rental
A space that can be assigned to a visit for a duration, like a private room or cabana.
Rental type
A category of rental — Private Room, Suite, Cabana, Locker — with its own pricing and rules.
S
Setup wizard
The guided flow a new club follows to configure spaces, tiers, durations, and policies before going live.
Space
Any physical area in the club that the system tracks — rooms, lockers, suites, shared zones.
Stripe
The processor Clerb uses for SaaS billing and certain online flows.
Support task
A general staff to-do that does not fit cleaning or maintenance.
Suspension
A time-bounded restriction on a member that blocks them from checking in until it lifts.
T
Task
A unit of work for staff — clean a room, fix a fixture, follow up on a member.
Tier
A named level of membership (e.g. Standard, Founders) with its own price and rules.
TTLock
The smart lock platform Clerb integrates with for door access.
V
Visit
One trip to the club. A visit starts at check-in and ends at check-out, and carries everything that happens in between.
Visit member
A member attached to a visit. A single visit can have more than one member sharing the same room.
W
Waitlist
The queue of members waiting for a room when the club is at capacity. Hosts offer rooms as they free up.
Waiver
A document the member must sign before they can check in — liability, house rules, etc.
Walk-in
A guest who arrives without an existing membership. Hosts can enroll them on the spot.