At the front desk
When a suspended or banned member walks in, the system handles the confrontation so your Host doesn't have to. This page walks through exactly what happens — what each screen shows, what the Host says, and what the member receives.
What the Host sees
The moment the member's ID is scanned, the tablet transitions to a full-screen enforcement block. No ambiguity — a clear, red-accented screen showing:
Direct them to contact club management.
There is no override button. There is no "Call Manager" option. The screen is informational only — the Host's only action is to relay the message and tap Dismiss when done.
What the member sees
Simultaneously, the customer-facing display updates to a neutral, club-branded message:
No status label. No reason. No distinction between a suspension and a ban. The message is identical regardless of enforcement type. The member — and anyone standing nearby — sees nothing that could embarrass them.
What the Host says
The three rules
The printed note
The Host hands the member a printed note. It comes from the receipt printer at the desk — one tap on the enforcement screen prints it. Club-branded, warm in tone, and deliberately discreet:
Our system is currently preventing us from completing your check-in. This isn't a decision the person at the front desk can override — access is managed by the system, not by the staff on duty.
To understand why and to request a review, please scan the QR code below. It takes about two minutes and goes directly to our management team.
We appreciate your understanding.
The note opens with empathy — acknowledging the person behind them, the public setting, the discretion. It reinforces that the Host can't override it (consistent with the three rules above), and gives the member a clear, private next step via the QR code that goes directly to management. No phone number to call in front of a lobby full of people. No email to remember. Two minutes, on their phone, walking out the door.
After the member leaves
The Host taps Dismiss on the enforcement screen and is immediately back at the check-in screen, ready for the next person. The customer-facing display returns to idle. No residue in the UI — the next member in line sees a clean screen on both sides.
What the Manager sees
In the Manager interface, every enforcement interaction is logged: who was flagged, which Host was working, the timestamp, and whether the member was handed a card. If the member contacts management to appeal, the Manager can review the original incident, the enforcement action, and every check-in attempt since — all in one place.
Lifting a suspension or ban is a deliberate action in the Manager interface with a required note. Not at the front desk. Not under pressure. Not in front of the member.
When a suspension expires
It clears automatically. No one has to remember. The member scans their ID, the system finds a clean record, and the Host checks them in like any other visit. Neither of them has to acknowledge what happened.