Task system / Manager review
Manager review
Completion isn't the end — it's the end of the work. Review is the end of the loop. Points are auto-awarded on completion but can be adjusted by a manager with a required comment.
Task done→
Points auto-awarded→
Manager reviews→
Adjust ± points
Auto-flags vs. manual flags
System flags
Auto-generated on overtime. Staff must leave a completion note explaining what happened.
Manager flags
Placed by a manager for any reason — quality issue, process gap, or great work worth highlighting.
High auto-flag rate on a template = the budget is wrong. High rate for a person = they may need coaching. The data tells you which.
Append-only audit trail
Every point adjustment, flag, and review note is permanently recorded. Nothing deleted, nothing overwritten. Full history is always there if there's ever a dispute.