Task system / Points & incentives
Points & incentives
Points auto-award on task completion based on actual time vs. the template's time budget. Finish early and earn a bonus. Go overtime and points decrease — or disappear entirely.
Example: 50 base points, 15-minute budget
Finished in 12 min → 60 ptsOn-time bonus applied
Finished in 15 min → 50 ptsBase award, on budget
Finished in 22 min → 34 ptsProrated for overtime
Finished in 30 min → 0 ptsExceeded 2× budget (cliff)
Four overtime policies
Full
Full points regardless of time. Disables overtime penalty.
Prorated
Points decrease linearly as overtime increases.
Cliff
Full points up to a threshold (e.g. 2× budget), then zero.
Grace
Full points within a grace window, then prorated.
Where points show up
Staff leaderboard
Weekly
Points earned by person
Timecard
Per shift
Hours + tasks + points
Dashboard
Hero #
Team points this week
Report card
Completion %
Points earned vs available